How to make a complaint
In the first instance all complaints should be reported to a council office. A good way to do this would be by calling 01724 297000 or visit one of our Local Link Offices where staff will do everything possible to sort matters both speedily and informally.
Alternatively you can contact us via the website using our online Complaints Form.
The council has produced a leaflet called 'Complaint About the Council?' which gives you more information on how to make a complaint. You can download a copy of this leaflet here.
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Once you have contacted the council to complain, you will get a reply within 10 working days.
If you are not happy with council's response, tell us, and your complaint will be investigated further.
If, as a result of your complaint, you are not happy with the way in which it was handled by the council, you can also contact:
Customer care charter
Thousands of people contact the council every year in many different ways. Whichever way you choose to contact us, you are entitled to a high standard of response.
The customer care charter sets out the standard of service we will provide. We set targets for all our services and check to make sure that we meet these standards.
You can download a PDF of the charter below:
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Please note: The above documents are in Portable Document Format (PDF). You will need a suitable reader to view them. A reader can be downloaded free from the Adobe website (full instructions for downloading the reader are provided on the site).
Contact Information
Telephone. 01724 297000.
Email: customerservice@northlincs.gov.uk.
Online form: Complaints form.
In writing: 'Customer Feedback', FREEPOST NEA 10154, Civic Centre, Ashby Road, Scunthorpe, DN16 1AB